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Privacy Policy

At Imperial Getaways tours a Dubai Destination Management Company (DMC), we are committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, request travel services, or interact with our team.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website or book travel services with us, we may collect different types of personal information including:
Personal Identification Information
  • Full name
  • Email address
  • Phone number
  • Nationality
  • Passport details (when required for bookings or visa assistance)
  • Travel and Booking Information
  • Travel dates
  • Hotel preferences
  • Tour selections
  • Special requests (dietary requirements, accessibility needs)
Payment Information
  • For confirmed bookings, payment information such as billing details may be collected securely through authorized payment gateways.
Website Usage Information
We may automatically collect certain information when you visit our website including:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data
This information helps us improve our website performance and user experience.

How We Use Your Information

We use your information for the following purposes:
  • To process and confirm travel bookings
  • To provide Dubai tours, transportation, and destination management services
  • To communicate with you regarding inquiries or reservations
  • To send booking confirmations, itineraries, and travel updates
  • To improve our services and website functionality
  • To send promotional offers or travel updates (with your consent)
  • To comply with legal and regulatory requirements

Sharing Your Information

To provide our services effectively, we may share your information with trusted third parties including:
  • Hotels and accommodation providers
  • Tour guides and transportation companies
  • Visa processing partners
  • Payment processors
  • Government or regulatory authorities when required by law
We only share the necessary information required to complete your travel arrangements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.
Our security practices include:
  • Secure servers and encrypted connections
  • Restricted access to sensitive information
  • Regular monitoring and system updates
However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.
Cookies help us:
  • Understand website usage
  • Improve website functionality
  • Provide personalized content and travel offers
You may choose to disable cookies through your browser settings, although some website features may not function properly.

Data Retention

We retain personal information only for as long as necessary to:
  • Provide travel services
  • Maintain booking records
  • Comply with legal obligations
  • Resolve disputes
Once the retention period expires, personal information will be securely deleted or anonymized.

Your Privacy Rights

Depending on applicable laws, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your stored data
To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites such as hotels, airlines, or tourism partners. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry practices.